Frequently Asked Questions (FAQ)

Last updated: August 4, 2025

Welcome to the Homi Goods FAQ (Frequently Asked Questions)

We’re here to help make your shopping journey as smooth as possible. Below you’ll find answers to some of the most common questions we receive. If you need additional support, feel free to reach out — we’re always happy to assist.

1. How Long Does It Take to Receive My Order?

We aim to process and deliver your order quickly. Here’s what you can expect:

Processing Time: 1–3 business days ,(Mon–Fri, excluding Canadian statutory holidays)
Shipping Time: 7–9 business days ,Mon–Fri, excluding Canadian statutory holidays)
Estimated Total Delivery Time: 8–12 business days ,Mon–Fri, excluding Canadian statutory holidays)
For complete shipping information, please refer to our Shipping Policy.

2. Do You Offer Free Shipping?

Yes! We proudly offer free shipping on all orders within Canada. Learn more on our Shipping Policy page.

3. Where Is Homi Goods Based?

Homi Goods operates from Canada. We specialize in offering a curated range of quality items across Home & Garden, Kitchen, Gadgets, and Decor categories.

4. What Should I Do If I Receive a Faulty or Damaged Item?

If you receive a defective product, we’ll happily replace it free of charge. Please contact us and return the item within 30 days. For return instructions, see our Refund Policy.

5. Can I Cancel an Order After Placing It?

Yes. We offer a 24-hour cancellation window. If you'd like to cancel your order, please contact us as soon as possible within that timeframe.

6. What Is Your Return Policy?

Our return process is simple and stress-free. You’ll find full details on our Refund Policy page.

7. When Will I Receive My Refund After Returning a Product?

After we receive and inspect your return, we’ll initiate your refund. Most refunds appear on your original payment method within 7 business days, depending on your bank or payment provider. More info is available in our Refund Policy.

8. Are Your Products Covered by Any Warranty?

Yes, all our items come with a 30-day warranty. For details, please review our Refund Policy.

9. How Do I Get in Touch with Customer Support?

You can reach our team by visiting the Contact Us page or by emailing us at contact@homigoods.com.

10. Do You Ship Internationally?

At this time, we only ship orders within Canada.

11. What Payment Methods Do You Accept?

We accept the following secure payment options:

American Express
Apple Pay
Diners Club
Discover
Mastercard
VISA

12. Do You Have a Retail Store I Can Visit?

We are an online-only store, which enables us to offer competitive pricing and a broad selection of products without the overhead of a physical location.