Privacy policy

Last updated: August 4, 2025

This Privacy Policy outlines how Homi Goods (“we,” “our,” “us,” or the “Site”) collects, uses, and shares your personal information when you visit our website, make a purchase, interact with our services, or otherwise communicate with us (collectively referred to as the “Services”). The terms “you” and “your” refer to any individual using the Services—whether as a customer, browser, or any other visitor whose data is collected according to this policy.

We encourage you to read this Privacy Policy carefully to understand how we handle your personal data.

Legal Basis for Processing (EEA Residents):

Order Fulfillment: performance of a contract (GDPR Art. 6(1)(b))
Marketing & Promotions: legitimate interest (GDPR Art. 6(1)(f))
Security & Fraud Protection: legitimate interest (GDPR Art. 6(1)(f))

Updates to This Privacy Policy:

We may revise this Privacy Policy from time to time to reflect updates in our data practices or to comply with new legal or operational requirements. Any updates will be posted on this page, and we will adjust the “Last updated” date accordingly. Where required by law, we may take additional steps to inform you.

How and Why We Collect Your Personal Information:

In order to provide and improve our Services, we collect your personal information from various sources depending on how you interact with us. In addition to the specific uses described below, we may process your personal information to communicate with you, maintain and improve our Services, comply with legal obligations, enforce our terms and conditions, and protect the rights and safety of our users and our business.

Information You Provide to Us Directly:

We collect the following personal data that you provide voluntarily while using our Services:

Contact Details: such as your full name, shipping and billing address, phone number, and email address.
Order Information: including your order history, transaction confirmation, and delivery preferences.
Account Credentials: such as username, password, and answers to security questions.
Customer Support Details: including the content of your inquiries, messages, or other communications with our support team.

Some features of the Services require you to provide specific information. If you choose not to share certain details, it may limit your ability to use those features.

Automatically Collected Information (Usage Data):

When you access or use our Services, we may collect certain data automatically. This may include:

Device type and operating system
Browser type and version
IP address and location (via technical means)
Pages viewed and actions taken on our site
Session duration and navigation patterns

We gather this data using cookies, pixels, web beacons, and similar technologies (collectively, “Cookies”).

Information from Third-Party Sources:

We may also receive personal information from trusted third parties that support our Services. This may include:

E-commerce platforms like Shopify, which help us operate our online store
Payment processors, who securely handle your card and billing details to fulfill your transactions
Marketing tools and analytics services, which may track how you interact with our emails, ads, or website features
Other service providers acting on our behalf

Any information received from third parties is handled in accordance with this Privacy Policy. Please also refer to the “Third-Party Websites and Links” section below.

How We Use Your Personal Information:

To Provide Our Products & Services:
We process your personal information to:
- Complete your transactions and process payments (legal basis: performance of a contract, GDPR Art. 6(1)(b))
- Ship your orders and handle returns or exchanges
- Manage your account and order history
- Send you notifications related to your purchases or account activity
- Support integrations with Shopify services (when applicable)
Shopify may also process your data based on their Privacy Policy and Consumer Privacy Policy.
Marketing and Promotions:
We may use your personal details to:
- Send you promotional emails, text messages, or direct mail
- Show you ads related to our products or services
- Customize marketing based on your interactions and preferences
If you are located in the European Economic Area (EEA), this processing is based on our legitimate interest as outlined in Article 6(1)(f) of the GDPR.
Security & Fraud Protection:
We use your data to monitor for suspicious activity and protect against unauthorized access or fraudulent transactions. You are responsible for keeping your account login credentials secure. If you believe your account has been compromised, contact us immediately.

For users in the EEA, this is also based on our legitimate interest under GDPR Article 6(1)(f).
Customer Support and Service Enhancements:
We use your information to:
- Respond to your inquiries and support requests
- Improve your experience with our Services
- Maintain our relationship with you
This use is considered necessary for our legitimate interests in providing quality support and enhancing our website.

Cookies:

We use cookies to:

Remember your preferences and login information
Analyze how users navigate and interact with our site
Improve performance and personalization
Deliver relevant advertising content

Third parties may also place cookies on our site to assist with advertising or analytics.

We obtain cookie consent via a banner on your first visit; continued browsing confirms your acceptance.
You can manage or withdraw your cookie preferences at any time via the “Cookie Settings” link in our footer.

Most browsers accept cookies by default, but you may change your browser settings to disable or delete them. However, this may affect the performance of some features on our site.

When We Share Your Personal Information:

We may share your information under the following circumstances:

With service providers who help us operate the Site (e.g., shipping, payment, support, hosting, analytics)
With business partners for advertising or co-branded services (under their own privacy policies)
With third parties when you authorize us to (e.g., social login integrations or shipping tools)
With affiliated companies or entities under our corporate structure
In response to legal obligations, including court orders, investigations, or business transfers

Key Third-Party Processors:

Google Analytics (analytics)
Klaviyo (email marketing)
Shopify Payments (payment processing)
ShipStation (order fulfillment & shipping)

We do not share or use sensitive personal information unless explicitly permitted by law or with your direct consent.

Third-Party Websites and Links:

Some parts of our website may contain links to external sites or platforms not controlled by Homi Goods. Please review their privacy and security policies separately. We are not responsible for the practices, content, or data usage of any third-party sites.

Additionally, if you interact with features like social media widgets, your shared data may be visible to others and governed by third-party policies.

Children’s Privacy:

Our Services are not intended for use by children under the age of 16. We do not knowingly collect data from children. If a child has submitted personal information to us, a parent or guardian may contact us to request its deletion.

We also do not “sell” or “share” the personal information of individuals under the age of 16, as defined by applicable laws.

Data Security and Retention:

While we employ security measures to protect your personal information, no system is entirely immune to breaches. We recommend not sending sensitive information through insecure channels (e.g., unencrypted emails).

We retain your personal data for as long as necessary to:

Manage your account and transactions
Provide services
Meet legal requirements
Resolve disputes
Enforce agreements

Your Rights:

Depending on your location, you may have the right to:

Access the personal data we hold about you
Delete your information upon request
Correct inaccuracies in your personal details
Receive a copy of your data (data portability)
Restrict or object to processing of your information
Withdraw your consent, where applicable
Appeal decisions or object to automated processes
Manage marketing preferences through unsubscribe links in our emails

Do Not Sell or Share My Personal Information (CCPA):
California residents have the right to opt out of any sale or sharing of their personal information. Homi Goods does not sell or share your personal data for monetary gain.

Canadian Privacy Notice (PIPEDA):
Canadian residents may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if they believe we have mishandled their personal information.

To exercise any of these rights, please use the contact information provided below. We may ask for identity verification (such as your email or account ID) before fulfilling certain requests. You may also authorize an agent to submit requests on your behalf, provided they can show valid authorization and we can verify your identity.

Complaints:

If you have concerns about how we handle your personal information, we encourage you to contact us first using the contact details provided below. We’ll do our best to address your concerns promptly and fairly.

If you are not satisfied with our response, you may also choose to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

International Data Transfers:

Please note that your information may be stored, accessed, and processed outside of your country of residence. This may include processing by our service providers or team members in different jurisdictions.